Terms of Service

Nora & Calloway Brooklyn

Last updated: April 6, 2026

This website, including all information, tools, and services available from this site to you, the user, is conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service ("Terms"), including additional terms and policies referenced herein or available via hyperlink.

These Terms of Service apply to all users of the Site, including but not limited to browsers, vendors, customers, and content contributors.

Please read these Terms of Service carefully before accessing or using our website. By using any part of the site, you agree to be bound by these terms. If you do not agree to all the terms and conditions, you may not access the website or use any services.

Article 1 – Definitions

For the purposes of these Terms of Service, the following definitions apply:

"Consumer" means any natural person who acts for purposes outside of his or her trade, business, or profession.

"Entrepreneur" means MV-Ecommerce LLC, operating the online store Nora & Calloway Brooklyn.

"Distance Agreement" means an agreement concluded between the entrepreneur and the consumer within the framework of an organized system for distance selling of products and/or services, whereby exclusive or partial use is made of one or more techniques for distance communication up to and including the conclusion of the agreement.

"Right of Withdrawal" means the ability of the consumer to cancel the distance agreement within the cooling-off period.

"Cooling-off Period" means the period within which the consumer may exercise the right of withdrawal.

"Day" means a calendar day.

"Product" means any tangible good offered for sale through the website.

Article 2 – Identity of the Entrepreneur

Company Name: MV-Ecommerce LLC

Trading under: Nora & Calloway Brooklyn

Email: Support@NoraCalloway.com

State of Formation: United States of America

Entity Type: Limited Liability Company (LLC)

Article 3 – Applicability

These Terms of Service apply to every offer made by the entrepreneur and to every distance agreement concluded between the entrepreneur and the consumer.

Before the distance agreement is concluded, the text of these Terms of Service will be made available to the consumer. If this is not reasonably possible, the entrepreneur will indicate, before the distance agreement is concluded, how the Terms can be consulted and that they will be sent free of charge as soon as possible upon request.

If the distance agreement is concluded electronically, the text of these Terms of Service may be made available to the consumer electronically in such a way that they can be stored by the consumer in a simple manner on a durable data carrier.

Article 4 – The Offer

If an offer has a limited period of validity or is subject to conditions, this will be explicitly stated in the offer.

The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to allow a proper assessment of the offer by the consumer. If the entrepreneur uses images, these are a true representation of the products and/or services offered. Obvious mistakes or errors in the offer do not bind the entrepreneur.

Each offer shall contain information that makes it clear to the consumer what rights and obligations are attached to accepting the offer.

All prices shown on the website are in US Dollars (USD) and are inclusive of applicable taxes unless stated otherwise.

Article 5 – The Agreement

The agreement is concluded, subject to the provisions of paragraph 4, at the moment of acceptance by the consumer of the offer and compliance with the conditions thereby set.

If the consumer has accepted the offer electronically, the entrepreneur shall promptly confirm the receipt of acceptance of the offer electronically. Until the receipt of this acceptance has been confirmed, the consumer may dissolve the agreement.

If the agreement is concluded electronically, the entrepreneur shall take appropriate technical and organizational measures to secure the electronic transfer of data and shall ensure a safe web environment. If the consumer can pay electronically, the entrepreneur shall take appropriate security measures.

Article 6 – Right of Withdrawal

When purchasing products, the consumer has the option to dissolve the agreement without giving any reason for a period of 30 days. This cooling-off period commences on the day after receipt of the product by the consumer or a pre-designated representative of the consumer made known to the entrepreneur.

During the cooling-off period, the consumer will handle the product and the packaging with care. They will only unpack or use the product to the extent necessary to assess the nature, characteristics, and functioning of the product. The starting point here is that the consumer may only handle and inspect the product as they would be allowed to do in a physical store.

To exercise the right of withdrawal, the consumer must notify MV-Ecommerce LLC via email at Support@NoraCalloway.com within the 30-day cooling-off period, clearly indicating their intent to withdraw from the purchase.

The consumer must return the product within 14 days of their notification of withdrawal. The product must be returned in its original condition and packaging, where reasonably possible.

Article 7 – Costs in Case of Withdrawal

If the consumer exercises the right of withdrawal, the cost of return shipping shall be borne by the consumer.

If the consumer has paid any amount, the entrepreneur shall refund this amount as soon as possible but no later than 14 days after the withdrawal notification. Refunds will be issued using the same payment method the consumer used for the original transaction, unless the consumer explicitly agrees to a different method.

The entrepreneur may delay reimbursement until the product has been received back, or until the consumer has provided proof of return shipment, whichever occurs first.

Article 8 – Exclusion of the Right of Withdrawal

The right of withdrawal does not apply to the following products:

– Products that have been personalized or customized to the consumer's specifications;

– Products that can spoil quickly or have a limited shelf life;

– Sealed products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;

– Products that are irrevocably mixed with other items after delivery by their nature;

– Products that have been clearly worn, washed, damaged, or altered after delivery.

If any of the above exclusions apply, the entrepreneur will clearly communicate this before the purchase is completed.

Article 9 – Price

During the period of validity as stated in the offer, prices will not be increased, except for price changes resulting from changes in VAT or other applicable taxes.

Prices are quoted in US Dollars (USD). For international orders, the final price may be subject to exchange rate fluctuations depending on the consumer's payment method.

The entrepreneur is not responsible for typographical or pricing errors. In the event of an obvious error, the entrepreneur reserves the right to cancel the order and provide a full refund.

Article 10 – Conformity and Warranty

The entrepreneur warrants that the products conform to the agreement, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and government regulations in force on the date the agreement was concluded.

If the delivered product does not conform to the agreement, the consumer must notify the entrepreneur at Support@NoraCalloway.com within a reasonable time after discovery of the defect.

In case of non-conformity, the entrepreneur will, at its discretion, repair the product, replace the product, or provide a refund, in accordance with applicable consumer protection law.

Article 11 – Delivery and Execution

The entrepreneur will take the greatest possible care when receiving and implementing orders for products.

The place of delivery is the address provided by the consumer to the entrepreneur.

Delivery times are estimates and not guaranteed. Standard delivery is typically within 7–21 business days depending on the destination. The entrepreneur will not be held liable for delays caused by third-party shipping carriers.

If an order cannot be delivered within the agreed timeframe, the consumer will be notified and may choose to agree to a new delivery date or cancel the order for a full refund.

Risk of damage and/or loss of products rests with the entrepreneur until the moment of delivery to the consumer or a pre-designated representative made known to the entrepreneur, unless explicitly agreed otherwise.

Article 12 – Duration Transactions

These Terms apply to all individual transactions made through the website. There are currently no subscription-based services offered.

Should the entrepreneur introduce subscription-based products or services in the future, additional terms governing the duration, renewal, and cancellation of such agreements will be provided to the consumer prior to conclusion of the agreement.

Article 13 – Payment

Payments must be completed at the time of purchase through the payment methods accepted on the website. The entrepreneur does not store or process payment details directly — all payments are handled through secure third-party payment processors (e.g., Stripe, PayPal, or Shopify Payments).

In the event of non-payment or a chargeback initiated without valid grounds, the entrepreneur reserves the right to pursue recovery of outstanding amounts and to restrict the consumer's access to the website.

All transactions are processed in US Dollars (USD). International consumers may be subject to currency conversion fees by their bank or card issuer; the entrepreneur is not responsible for such fees.

Article 14 – Complaints Procedure

Complaints about the execution of the agreement must be submitted fully and clearly described to the entrepreneur within a reasonable time after the consumer has identified the defects.

Complaints submitted to the entrepreneur will be acknowledged within 3 business days and fully addressed within 14 business days of receipt. If a complaint requires a longer processing time, the entrepreneur will notify the consumer within 14 days with an indication of when a full response can be expected.

Complaints can be submitted by email to: Support@NoraCalloway.com

The entrepreneur will do its best to resolve all complaints amicably and in a timely manner.

Article 15 – Disputes

Agreements between the entrepreneur and the consumer to which these Terms apply are governed exclusively by the laws of the State of Delaware, United States of America.

Any disputes arising from or related to the agreement shall first be attempted to be resolved through mutual consultation. If no resolution is reached, disputes may be submitted to the competent courts in the State of Delaware.

Nothing in these Terms limits the consumer's rights under applicable mandatory consumer protection laws in their country of residence.

Article 16 – Contact

For any questions, comments, or concerns regarding these Terms of Service, please contact us at: